Highlights:
Acted as Project Manager for all IT-related matters and activities associated with hardware and software deployments, new office build outs and existing office modifications. Provided onsite coordination of activities during intervention projects with implementation team members
Redesigned network infrastructure to emphasize network redundancy, provider diversity and throughput optimization
Developed and delivered end-user technical training classes
Designed and implemented standard software and hardware configurations on all company-owned and issued laptops, workstations, servers, routers, firewalls and switches
Instituted a documentation program encompassing both Support Services and Network Operations to include “how-to” guides for users, administrative policies and procedures, hardware and software standards, and LAN/WAN architectural designs
Initiated and administered a National Disaster Recovery/Business Continuity plans, bringing together representatives from business units including Operations, Administration, ITS, Personnel, and Facilities
Implemented software licensing contracts with major vendors including Microsoft, Veritas, Ipswitch and Network Associates, to ensure ongoing license compliancy and to provide for cost-effective upgrades to the company’s applications, desktop, Office and server platforms
Deployed an enterprise-level Help Desk system that integrated Service Support requests, inventory control, asset management, licensing compliance and equipment distribution tracking
Implemented a virtualization program for all company servers doubling the number of available servers, while reducing the number of physical machines by 65%
Deployed an enterprise-level development environment for testing, development, UAT, staging and production
Managed national Help Desk of five staff who were responsible for desktop support of over 600 users in 24 offices throughout the United States
Designed and deployed a Windows 2000 Active Directory structure, combining five separate NT domains into a single domain representing 24 offices, 600 users and 90 servers. Upgraded domain environment to Windows 2003
Designed and deployed an Exchange 2003 messaging system, combining four separate Exchange 5.5 email domains into one mail domain with over 400 email accounts. Integrated Exchange, Share Point, Live Communicator and Blackberry into an enterprise level Messaging suite
Companies I like:
Kansas City Royals, Theatre League,
Acted as Project Manager for all IT-related matters and activities associated with hardware and software deployments, new office build outs and existing office modifications. Provided onsite coordination of activities during intervention projects with implementation team members
• Instituted a documentation program encompassing both Support Services and Network Operations to include “how-to” guides for users, administrative policies and procedures, hardware and software standards, and LAN/WAN architectural designs
Description
