My expertise includes strong hands-on technical skills with knowledge of various software products such as Lotus Notes, MS Office Suite, Windows XP, Windows Server 2000/2003, etc. I earned my degree in Information Technology, Networking from University of Maryland University College on December 2006. I plan on continuing my education and hopefully allow myself much growth and development within your organization.

Highlights:

Companies I like:

Northrop Grumman, Lockheed Martin, NSA, Microsoft, Dell, IBM

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• help desk
• pc analyst
• network specialist
• IT specialist

For the last seven and a half years, I have been the Lead Help Desk Technician while also taking the responsibilities of a PC Analyst providing quality support with a high degree of customer satisfaction, technical expertise, and timeliness to faculty, administrators, and classified staff as needed in the use of computers, networks, hardware and software.