Description
Summary: * A+, N+, MCP certified professional with hands-on experience in IT & Technical support operations and expertise in hardware and software applications. Supporting users directly, via phone and via many different remote desktop applications. * Windows XP, Windows 7 and Windows10 operating systems * MS Office 2007/2013/2016 (Outlook, Word, Power Point, Excel, Skype, OneDrive) and MS Visio 2007/2013/2016 * Software installation/upgrade and hardware upgrade/repair * System reimage and configuration * Antivirus, data backup/restoration * Hard drives, monitors, printers, scanners * TCP/IP, UDP, Telnet, RDP, FTP, DNS, DHCP, ARP, Traceroute, Ping etc * Remote Desktop, Webex, GoToMeetingm, Skype * Network/Application Performance Testing (Packet Analyzers, WAN Emulators
