Description
AREAS OF EXPERTISE Strategic Planning and Execution New Product and Technology Deployments Cultivation of Creative Work Environments Continuous Improvement/Lean Regulatory Compliance High Profile Communications Career Highlights Pioneered Road Runner Business Class internet in a company with no prior B2B portfolio due to regulatory restrictions. Persuaded corporate officers and board members to pursue development and implementation of what is now an $800M annual revenue stream. Produced $4.7M in incremental revenue by increasing transitional sales by innovating an interface allowing customer service representatives access to current accounts and potential needs. Achieved $8M annual Corporate Care expense reduction and $25M total field division expense reductions by establishing plan and migrating the company to an enterprise VOIP network solution. Maintained average 17% annual cash flow growth for five consecutive years as president of operating divisions. Strategically aligned Corporate Care division with IT, Engineering, Public Relations, Marketing, Tech Ops, Finance, and Legal to ensure accountability for customer experience across departments. Winner of multiple "Best Place to Work" awards in Austin, TX and Portland, ME through cultivation of cutting-edge, inspirational workplaces that reward innovation and teamwork. Operations Experience Board of Directors * Great Works Internet (GWI) Biddeford, Maine (2012 - 2014) Provided expertise in operations, marketing, and sales Chief Revenue Officer Great Works Internet (GWI) (2014 - 2016) Recruited to implement strategic plan adopted by Board * Led operations related to all business development processes and product delivery Developed new compensation program, focus on new business and preserving total contract value * Created new tracking applications for forecasting and monitoring customer contact life cycle Implemented Salesforce Enterprise addition * Restructured all marketing strategies, including alignment of social media marketing across platforms * Conducted ongoing competitive analysis, adjusting offerings and pricing as indicated * Senior Vice President
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Time Warner Cable | Corporate Care Central Texas Division President | 1/2007 - 1/2009 |
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