Over 25 years of management experience in the mortgage banking and customer service industries. * Broad scope of expertise including leadership of origination and servicing compliance quality control vendor performance management payoff department lien release new loan setup escalated written correspondence unit custodial documents modifications investor reporting and REO property preservation. * Results driven leader with a proven team approach that is focused on accountability and execution. Management experience that has focused on both domestic and international teams. * Effective verbal and written communication techniques applicable at the associate client and senior management level. * Intense focus on budget development and adherence compliance and audit responses at the state federal internal and to other external key stakeholders. Extensive computer experience with SHAW CPI/MSP/LPS LSAMS EXCELIS Quantivate Vendor Management DocuSign Microsoft Word/Access/Excel and various proprietary applications. * Innovative leader that builds a strong culture of empowerment while utilizing appropriate controls to ensure compliance and "best in class" results. * Collaborated with technical and quality assurance personnel in application testing functional system integration regression and acceptance testing methods. * Prepared and analyzed testing documentation to aid in problem-solving and document testing results.

Highlights:

• Management
• Audit
• Budgetary
• Budgeting
• Litigation
• Accounts Receivable
• Banking Industry
• Real Estate
• Policies and Procedures
• Quality Assurance
• customer service
• call center