Description
SUMMARY * Application Production Support Analyst with 20+ years of application support experience in a of large scale financial industry services [JPMC] and telecom industry [Verizon Wireless] * Application support for Web-based JAVA J2EE Applications * Experience with WebSphere, Weblogic, Oracle DB, Unix Linux scripting * Strong Analytical, organization skills, problem-solving skills, team player, diligent, proactive with strong work ethics, experience with Agile methods * Experience with Python scripting, Unix Scripting * Extensive experience in documenting key data element critical to accounting practices. Providing QA testing Support - validating key test account data flows and controls * Documenting support procedures, processes, data flows and managing run books * Application support BAU work - proactively monitoring, troubleshooting and resolving application support day to day issues. * Troubleshooting PROD and UAT issues * Change Management - manage all UAT and PROD releases. Initiated and completed all ITSM for the releases * Experience working with multiple teams - DBAs, UNIX Sys Admin, Development and Security team for any application support needs * Experience in managing of internal application environments running on both Windows Server and Linux platforms. * Manage PROD and UAT infrastructure issues and its resolution * Facilitating and participating DR testing * Application development experience using Mainframe programming. * Coordinating structured UAT testing and its smooth transitioning In PROD * Maintaining operate run books and other pertinent documents
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