Description
is a genius." - Hank Michael I miss her." Paul Serritella agrees, stating, "Donna is still great. Amazing attention to detail, very responsive, and her standalone writing is very solid." After a late night e-filing which Donna handled for Paul and James Brandt, Paul echoed Jason's sentiments: "She is the best." Donna has also consistently helped my counterpart in the Chicago office, who also has expressed her appreciation for Donna's attention to detail." * "Donna's attention to detail is unparalleled. Partners and associates seek Donna out to proofread and review their work because they are rightfully confident that she will pinpoint inconsistencies, typos, and grammatical flaws that most others would miss. Donna is also meticulous when handling electronic case filings - a characteristic which is of the utmost importance in such an unforgiving field." * "Donna's warm, cheerful approach never falters - even when faced with stressful situations." * "Donna's customer service skills are truly exemplary. After arguing a very high profile appeal at the U.S. Court of Appeals for the Second Circuit, the chair of the New York Litigation &Trial Department was eager to obtain a copy of the oral argument CD (which typically takes about two weeks). Anticipating this request, Donna submitted a check request and drafted a letter to the Court to expedite the process - and then ran down to pick it up the next day so it would be waiting for the partner upon his return. The entire team was so appreciative of Donna's foresight and proactive anticipation of possible needs - another example of the tremendous value Donna adds to the department." * "Donna is the ultimate team player. Each and every day she goes above what could possibly be asked from her to make sure the team is running smoothly - and proactively develops new systems to streamline our workflow. As an example, Brendan has been sending out an extremely long and time-consuming status update handling hundreds of cases every week for years. Donna revamped the whole system - restructuring the case list to minimize the time and effort expended. This is but one example of Donna - on her own - singling out an area where she could help a team member and then single-handedly providing that assistance. It really meant the world to Brendan. Donna has also repeatedly volunteered to handle late night filings - several of which have kept her in the office until midnight. Just recently she helped the CEO of one of the firm's most important clients obtain an apostille - staying late to ensure the document arrived in Turkey on time for a closing - which resulted in his assistant enthusiastically e-mailing Donna to tell her how "AWESOME" she was (in all capital letters) and thanking her "VERY' much for her great help." - Jessica Bengels, current Latham & Watkins Managing Attorney, Manager of Litigation & Trial Services - US * "Donna is really so conscientious . I know you're often the receiver of complaints, so I thought I'd let you know the circumstances here, which are pretty remarkable." - Jason Hegt, current Latham & Watkins Attorney * "Even when my [requests] are not clear, and I am not there to answer questions, Donna has made the right decisions. . Outstanding responsiveness." - Felix Dashevsky, former Kirkland & Ellis Attorney * "[Donna's work] is always top quality and timely. Plus she always carries out her tasks with a smile and good humor, even late at night when I am under significant pressure." - David Mccusker, former Kirkland & Ellis Attorney * former Hogan & Hartson Attorney * "Donna has an exceptional talent for organization and attention to detail. . Donna helps to set the demanding standard we urge all our [staff] to attain at our office. . Donna is one of those rare [individuals] who is universally appreciated by our billers. . She is interested in improving productivity and makes me aware of ideas and suggestions for how we can improve. . Donna. . cares about her reputation for excellence. . Donna's self-imposed standards for her work are very high . Her assertive but pleasant negotiation style is superb. . She makes it easy to communicate with her because she is pleasant and professional. . Donna's customer service skills are tops. . Donna is on her way to becoming one of the firm's valuable assets." - Karen Moody former Kirkland & Ellis Secretarial Manager * "Donna produces high quality work. .Donna is extremely quick and produces an accurate work product. She has caught errors on letters and other documents which demonstrates. . that Donna is actually reading her work. . [Attorney] Matt Chase mentioned that he and Donna have a nice routine. He said Donna knows his needs and that she doesn't just do things she thinks about them. She is very proactive in that way. . Matt said it's important to him that someone is paying attention and looking out for him. . While she may not fully [get to] utilize her entire substantial skills set she is very knowledgeable and trusted by the attorneys." - Nancy Dempsey current Latham & Watkins Secretarial Manager * "I can think of a few really difficult very involved [projects] that I have left with Donna overnight and assumed I'd have at least an hour of clean- up the following morning only to find that Donna got 99 - 100% of the corrections perfect and saved me that hour of duplicate work! She is great at [producing] a mistake-free work product and clearly is intelligent and able to draw inferences without a great deal of instruction at the outset." - Monica Tay former Kirkland & Ellis Attorney
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