SUMMARY Technical Support Manager with over 20 years' experience providing hardware support and extended application support to include Microsoft Office Suite. ACCOMPLISHMENTS Established inventory and process document for loaner laptops and desktops to be used by employees while their primary system was being serviced. Deployment of Microsoft Office 2007 within strict timeframe and minimal loss of productivity to users. Partnered with Dell to create corporate images to be used for laptop and desktop deployment by Dell Direct. Created user documentation for user customization including adding profile and transferring applications and data. Establishment of New Hire Acquisition Process, enabling hiring managers to ensure employees have proper tools and access to corporate resources on day one of employment.

Highlights:

• System Support
• Information Technology
• Long Term Care
• Manufacturing
• Medical
• Medical Records
• Microsoft Windows
• Microsoft Windows XP
• Patient Care
• Services
• it jobs
• Desktop Support