Professional Summary Highly Skilled IT Help Desk Level I/Level II technician with 10 years of experience in IT field. Support end users remotely and on-site. Main support focus is on desktops/laptops as well as mobile devices and Mac's. Hardware and software troubleshooting to resolve arisen issues or prevent them from happening. Replacing defective hardware components if necessary. Able to troubleshoot network connectivity issues. Experienced with Microsoft Windows XP, 7, 8.1, 10, Active directory, different malware removal tools as well as different remote tools.

Highlights:

• Support
• Active Directory
• Microsoft Active Directory
• BMC Software
• Lotus
• Lotus Notes
• Microsoft Windows 7
• Remedy
• Windows 7
• Help Desk