Description
Accomplishments * Improved worldwide external customer satisfaction scores by 6% while increasing employee product knowledge * Achieved 100% goal of every targeted employee receiving Oracle DBA certifications * Reduced travel and expenses by 34% by streamlining training delivery * Awarded the Oracle Pacesetter Award for outstanding customer service * Advanced the knowledge of 3,000 employees by executing a Technical Skilling Program * Deployed new Customer Relationship Management toolset to nearly 1,000 employees worldwide * Collaborated with Oracle Mergers and Acquisitions team to integrate 34 Support Delivery acquisitions * Redesigned over 100 Oracle Learning Management System product releases based on business requirements, enhancement requests and bug fixes * Increased company savings by 18% through building an offshore tier 1 technical support call center process Professional Summary Learning and Development Senior Manager with 19 years of experience. Oversaw more than 3,000 employees and executives in more than 108 countries. Executed employee development, curriculum management, career pathing and succession planning. Measured by successfully implementing globally consistent training programs to enhance employee performance. Resulted in a learning and development strategy and action plan to implement dynamic learning systems contributing to the success of the organization and increased external customer satisfaction.
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