Description
SUMMARY Experienced and skilled professional seeking a position where my abilities can be used to improve operations, increase sales, motivate employees, manage facilities, and maximize the success of the location (s) and reputation of my employer. ACCOMPLISHMENTS * Saved Specialty Retail Store scheduled for closing by increasing sales by 30% in first year of employment as Operations Manager at O'Hare Airport. * Kept shrinkage well below company standard. * Employee retention percentage well above company/airport standard levels. * Continually asked to serve on customer service and/or airport operation issues committees concerning retail operations by airport management. * At American Greetings, rated in the top 20% of retail managers for the central United States.
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