SUMMARY OF KEY STRENGTH PEx Training-six sigma Strategy Routing Sales Team Management Ops Process Improvement COR Management Product Management Customer Service Satisfaction Loss Ratio Management Budgeting / P&L Management Recruit, Training & Retention Sales Planning & Forecasting Competitive & Pricing Analysis Territory / Market Expansion Performance Management Program & Project Management & ACHIEVEMENTS developed and implemented a company-wide utilization management tool designed to measure employee performance and improve workload management. IMPACT: In addition to 10% payroll savings initial utilization increased from 60% to 85% over two months resulting in company-wide adoption throughout all five companies. Championed the '5 Star Performance Management Process' designed to set consistent standards and accountabilities across all districts and in collaboration with HR launched it across the company. IMPACT: Utilizing this strategy the 12 locations in Baton Rouge LA generated improved performance and the increased the performance of the lowest 25% of the Team. Created and orchestrated the implementation of a standardized 'Sales Excellence' process focused on a needs-selling approach for all sales teams across the company. IMPACT: Ancillary sales from low-producing sales staff increased by 15% to 25% as a result of the training.

Highlights:

• Customer Service
• Management
• Budgeting
• Forecasting
• Training
• P&L
• Sales
• Distribution
• Forecast
• Inventory