Description
SUMMARY Motivated self-starter technical support engineer with experience in providing excellent customer support for enterprise software products. Adept at supporting the product in various environments out in the field through the entire lifecycle. Possess strong analytic skills, extensive technical proficiency and a penchant for solving complex problems with innovative solutions. Focused on customer satisfaction is of utmost importance. It is critical to provide timely update and a satisfactory solution. My initial focus is to give a workable workaround solution to unblock and then work with the software dev team to find a long term fix. I have a knack for understanding complex business rules and keeping those front and center of solutions that I propose. I love the challenge of facing a problem, figuring out root cause and subsequently finding a solution to tide over the current production issue and at the same time work with engineering for a long term solution.
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