SUMMARY OF QUALIFICATIONS * Result-driven IT technician with a proven record in Windows and Exchange Administration. * Proven ability to analyze and resolve complex hardware and software issues. * Proven ability to meet deadlines in a fast-pace and stressful work environment. * Good communication skills within a multicultural workforce. * Creative in development of training programs to increase expertise, performance, and knowledge of network equipment, network operating systems and commonly used practices. * Outstanding project management, technical, networking, training, organizational and presentation skills. * Possess a * A+ Certification, Security + Certification * Extensive PC software and hardware experience: *Windows 2008 and 2012R2 Server - 5 years experience *Microsoft Office Suite 2010/2013/2016 - 7 years experience *Office 365 - 2 years experience *Windows Vista, 7 and 10 Operating Systems - 10 years experience *Active Directory - 8 years experience *Network Security - 3 years experience *IAVA Patching - 10 years experience *Tape Backups - 5 years experience *BMC Remedy Action Request System - 10 years experience *Microsoft Exchange 2010 / 2013 - 4 years experience *Service Now - 2 years experience *MAC 10.4 and 10.5 OS - 1 year experience Larry L. Richmond Jr. Page 2

Highlights:

• Microsoft
• Microsoft Windows 7
• Windows 7
• Security
• Troubleshooting
• Local Area Network
• Network Security
• Networking
• Desktop Computer
• Folder