Description
Professional Summary Doug is a results-oriented team player who brings a solid repertoire of business improvement skills to the table. He has led performance improvement engagements which have positively impacted a diverse set of industry environments. His vast experience of delivering dramatic improvements which have impacted top and bottom line performance has enabled him to gain a quick sense of what is right and what is wrong. He is passionate about facilitating change for the good. His perspective of organizational health is defined through the lens of culture, strategy and operations with an alignment of high performance teams. Expertise * Business Analysis * Management Operating Systems * Project / Portfolio Management * Organizational Effectiveness * P&L Responsibility * Lean Thinking / Application * Quality Enhancement Systems * Customer Experience / Satisfaction * Platform / Floor Training * Value Stream / Process Mapping Recent Results * Hired / assigned to an off-schedule condition client engagement for a large bank collection multi-site call center. Through detailed-analysis, strategic facilitation sessions and management operating improvements the team returned on track and delivered a 27% relative improvement on a productivity KPI. This transferred to the needed savings addition for an overall engagement promised $1B OPEX savings. * Hired / assigned to demonstrate gains in a 3 million square-foot "best operational performance" manufacturing center which was underperforming to promised levels of OPEX. Through management role definition and performance observations, shop-floor detailed analysis, and management operating system implementations the client hit record levels of production. An 18% gain in productivity across major manufacturing machinery resulted in on-time, scheduled delivery of final product to 98%. * Hired / assigned to "Presidential Account" to lead a consulting company record breaking turnaround for a client company to be positioned for buyout. Overall 40% productivity improvement led to an EBITDA gain of $142.7M, compared to previous year of $62.5M. * Led "Home Office" work stream performance improvement for a rapidly, negatively changing industry client. Assessed "current" and "should-be" value streams and quickly engaged "all-inclusive role" client teams to collectively and cohesively address "should-be" scenario streams. Implemented new management operating systems to address quote-to-cash processes including contracting, invoicing, issuing credits, and managing collections. A dramatic improvement of 38% in billing error reduction was achieved from first order take. Days Sales Outstanding (DSO) improved by 8 days with proactive, goal-oriented collection processes. A 19% savings to revenue was realized.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Executive Management Consultant | Multiple Engagements Contractor / Full Time Employee Senior Project Manager | 7/2011 - 6/2015 |
| (Confidential) | President And Owner | 6/2002 - Present |
Accomplishments
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