PROFILE An enthusiastic and quick learner offering over 10 years of experience with versatile skill set ranging from customer service, sales, team management, and written/verbal communication for deployment in cross-industry environments. Applying my emotional intelligence is valuable in addressing conflict resolution, disciplinary procedures, mentoring, staff retention, while implementing various HR policies. Extensive management experience will provide benefits in reducing costs through strategic staffing and budget development. Accomplished in transforming disorganized departments into cost-efficient, strategic entities. High energy individual that can work with diverse workforce in multiple locations while utilizing my talent for developing and delivering training at all levels. A valued key contributor on executive teams for organizational development strategic planning. Excellent leader providing motivational skills resulting in peak levels of staff performance, while driving profits to the company obtained from efficiency.

Highlights:

• Management
• Complaints
• Computer Aided Software Engineering
• Operational Excellence
• Scheduling
• Planning
• Protocol
• Retention
• Benefits
• Budgeting