Description
Accomplishments * Created and continue to produce weekly informational PowerPoint presentations for Intentional/Microsoft. * After years of colleagues putting off the asset tagging and entering - I took on the task and completed it within a month's time. * Proposed a procedure to win back guests that had an unpleasant customer service experience. * Implemented 3 new tours to set us apart from our competitors and, for the 1st time in more than 10 years, the Four Seasons Hotel accepted our Gourmet Tour as a new addition. * Defined a new position aboard the Pride of Aloha by outlining the job responsibilities and their execution. The information was shared with the Cruise Director.
Accomplishments
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