CAREER SUMMARY Call Center Management professional with a progressive career and proven results managing both domestic and international call center operations. Outstanding interpersonal skills with critical strengths in organization, detail, strategic thinking, with proficiency at developing and maintaining internal and external client relationships. A results oriented, senior manager, with a hands-on management style and a total knowledge of Customer Service operations, who will make an almost immediate contribution to an organization.

Highlights:

• Training
• Business Analysis
• Business Analyst
• Customer Service
• Call Center
• Diversity
• Documentation
• Recruiting
• Knowledge Management
• UAT
• Management
• Supervision
• Business Continuity
• customer service
• call center