QUALIFICATIONS PROFILE Versatile, performance-focused, and forward-thinking professional, offering more than 10 years of experience in instructional and curriculum design, as well as general management. Armed with exceptional interpersonal, organizational, and presentation skills in managing instructional materials. Effective at developing and implementing learning strategies providing innovative solutions to arising conflicts and facilitating various training sessions to support company objectives. Knowledgeable of learning management systems (LMS) and SharePoint site management. TECHNICAL ACUMEN * Instructional/Curriculum Design * MS Office * Mentoring & Coaching * Learning Management Systems * Project Management * Presentation Skills * Adobe Captivate * Camtasia Studio * SharePoint Site Management Career Highlights: * Earned promotion to management role after the first 20 months within the company * Spearheaded the launch of new SharePoint-based site for client use covering new product by teaming up with the Marketing Department and continuously update to keep current * Effectively maintain all external client facing training documentation and eLearning library Product and Process Trainer IV Oct 2014 - Jun 2016 * Identified appropriate instructional strategy based on needs assessment results * Assumed responsibility in developing and modifying instructional materials for numerous training modalities, such as traditional instructor-led classes as well as web-based and virtual classes * Exemplified presentation, verbal communication, and classroom management skills in facilitating traditional classroom and web-based training sessions at BKFS facilities * Presided over training needs assessment in understanding characteristics and skill level of learners and job setting as well as in determining the processes and tasks performed by system users * Kept abreast of system changes and boosted system knowledge through hands-on practice by using test banks 1, P a g e DENA IRBY 15422 Cabildo Drive, Houston, Texas 77083 PHONE: 512.574.9047 EMAIL: dena.irby80@gmail.com Career Highlights: * Succeeded in directing national rollout of Samsung Project and in creating T3 training for all OJT training * Served as driving force behind the successful completion of AT&T Device Support Center project within two companies Career Highlights: * Attained promotion to lead trainer after seven months of training experience * Created the National Inventory Training that is presently used in client's operations' manual * Efficiently developed national account training program from 5 to 108 centers between 2006 and 2009 Trainer Jan 2007 - Aug 2007 * Effectively trained newly hired employees and offered continuous coaching * Employed keen attention to detail in determining knowledge retention and skill gaps requiring additional training Career Highlight: * Started as lead technical consultant, consequently receiving promotion to trainer after 10 months of tenure Lead Technical Consultant Mar 2006 - Jan 2007 * Guided new associates and offered coaching strategies to drive significant growth to the company * Proactively attended to sales staff inquiries in troubleshooting technical device issues * Performed supervisory-related responsibilities, which included daily and monthly inventory reports, as well as staff scheduling and supervision

Highlights:

• Management
• Support
• Technical Support
• Assessments
• AT&T
• Learning Management
• LMS
• T3
• Training
• Inventory
• eLearning
• Instructional Design