Profile Payroll Specialist handling multi - million-dollar client payroll such as Phoenix House, Cole Haan, Coca Cola, and Duracell. Diversified customer service professional providing world class customer service to both external and internal customers. Expertise in fast track banking, billing and financial service industry with transferable skills that can be utilized in any customer oriented organization. Strong work ethic coupled with effective communication and negotiation skills contribute to team cohesion. SUMMARY OF QUALIFICATIONS AND SKILLS Experienced Payroll Specialist, Payroll Consultant, and Garnishment processor. Update 401k loans and balances, track accrual time off. Responsibilities updating validation table, accumulators, off cycle payroll, and updating SUI/SIT rates. Seasoned professional using multiple tools and research resources to develop an accurate and comprehensive response. Wide range of inquiries regarding payroll practices and tax across states and localities. Troubleshoot technical issue with client WFN Payroll System, Mainframe, RUN Payroll System, SAP. Adhere to strict confidentiality of payroll records. ADP, Alpharetta, GA 08/14 - Present Payroll Consultant II, Payroll Specialist II, Customer Service, Coach * Responsible for processing weekly, bi-weekly, semi-monthly payroll and Multi-State payroll for major accounts (Phoenix House, Cole Haan, Coca Cola, and Duracell). Process off cycle payrolls and all payroll reporting. * Processed In-House payroll for MXD group during Implementation period * Processing court ordered child support and levy garnishment calculations and compliance. * Ensures Periodic Quarterly and Annual tax files are submitted and processed in an accurate and timely manner with tax vendor (940 & 941). * Maintain 401K and 401K loans, and 401k audits. * Responsible for creating, printing and issuing Employee W-2's and W2c and performing all year-end payroll processes. * Handle employee pay-related concerns and provide accurate payroll information for example: direct deposit, vacation balances, (PTO) paid time off, tax exemptions, benefit deductions and benefit enrollment * Entering changes in exemptions, insurance coverage, savings deductions and job title and department/division transfers * Responsible defining and implementing process and procedures to insure compliance with various Federal and State regulatory requirements. * Adhere to strict confidentiality of payroll records, pay rates, and social security. TSYS (e-Commerce) Atlanta, GA 12/06 - 08/14 Client Service Analyst II, Account Receivables, Billing Specialist * Maintain knowledge of industry, transaction processing and financial services. * Accountable for ownership of client's needs and request. * Review all new applications to make sure they meet security guidelines under Homeland Security. * Review all new application for accuracy and completeness, correct all data entry errors * Creating Invoices and credit memos to clients. * Gather bills of sales, receipt or other financial records and calculate outstand charges that are due. * Manage the status of accounts and balances to identify inconsistencies. * Update accounts receivable database with new accounts or missed payments. * Ensure clients remain informed on their outstanding debts and deadlines. * Process POS trans-actions. Train clients on all POS terminals. * Review and analyze credit reports of potential new merchants. * Analyze and train merchants on their monthly statements. * Utilize computerized systems to review merchants' account, to provide competitive rates to current merchants. * Collect on outstanding 3rd party billing. * Review and analyze merchant's rates, and adjust to continue to be competitive with other competitors as well as continue to make a profit for TSYS * Issue credit to merchant that have been over charged. * Invoice incoming equipment and keep excel spreadsheet on all piece of equipment. EXS (e-Commerce) Alpharetta, GA 1/03 - 06/06 Merchant services processor supporting over 50,000 midsize to large merchants. Specialize in credit and debit card acceptance services, check processing, gift and loyalty card program, and ACH processing. Retention Manager /Customer Service II / Accounts Payable & Receivable * Daily outgoing calls to EXS merchants who are considering switching to a new processor. * Re-underwrite merchant accounts to provide a more competitive rate. * Answer inbound calls from consumers or small to large business. * Contact and identify the reasons the customer has indicated they no longer desire or need the service. * Utilize all product knowledge and documentation to provide customers with product recommendations appropriate to solve their issue. * Create new accounts for customers calling for the first time. * Collect key information from customers that call in. Data entry will also be necessary to compile quotes, orders, and related reporting tools. * Attain minimal levels of sales revenue performance based on existing tenure-based goals. * Generate incremental revenue for client partners. Risk Management/Credit Card Fraud Analyst/Customer Service/ Underwriter * Analyze over 2000 credit card accounts daily. * Identify potential suspicious activity and open cases by monitoring reports and alerts on our internal systems. This can include fraudulent banking transactions, identity theft, credit/debit card fraud, etc. * Experience in e-commerce, online payments, credit card processing * Track information on accounts receivables monthly on more than 22,000 midsize to large merchants. Specialized in credit card acceptance services, electronic checks and gift card programs. * Investigate and varying caseload of merchant activity in a high impact environment. * Organize, complete and summarize risk/ fraud investigations. * Process claims on missing Tran's actions and fraud Trans actions. * Supervised department whenever manager was out of the office. * Trained new risk analyst, and instruct them on EXS programs. * Provide support to new risk analyst with aggressive merchants. * Perform mandatory background checks on businesses and individuals. * Run credit check and MasterCard Match reports IRN Payment (e-Commerce), Westbury, NY 12/01- 01/03 Merchant services processor supporting nearly 20,000 midsize to large POS merchants. Specialize in credit and debit card acceptance services, check processing, gift and loyalty, and ACH processing. Risk Management/Credit Card Fraud Analyst II/Chargeback Analyst/Customer Service Tracked information and accounts receivable monthly on more than 15,000 default lease accounts. Analyze credit reports and loss history to assess risk exposure for underwriting purposes. Report to Vice President and Risk Department Manager. * Impressively managed operations and four-member staff of Risk Department during absence of Vice President and Department Manager. * Developed solid client relationships, acquiring more than $600K of new processing business from current clients. Aggressively collected on closed and defaulted merchant accounts, avoiding over $160K+ on a monthly base. * Expeditiously resolved escalated client issues through collaboration with internal departments. * Collect on outstanding invoices totaling over $250k per year * Meticulously audited Terminated Merchant Files (TMF) and monitored suspicious credit card processing activity for validity. Captured over $587K from January 2003 to December 2003 in fraud. * Provide a high level of customer service via telephone to internal and external customers. * Providing a high level of professional customer service by receiving customer instructions and advising customers of incoming transfers. * Performing end-of-day reconcilements. * Handling authenticity of each transaction and verifying that sufficient funds are available.

Highlights:

• Accounts Payable
• Apple Newton
• Banking Industry
• Billing
• Call Center
• Credit Card
• Customer Service
• Data Entry
• Deductions