Description
and * Sole full time PC/Network Support Analyst in charge of supporting 250 users at locations in Passaic and managed all aspects of the Help Desk. Recruited interviewed trained and managed Help Desk Assistants. * Telephone and desktop support. First point of contact. Maintained documentation. * Coordinated all hardware repairs and replacements with 3rd party vendors. Identified recommended and conducted user training based on the number of calls to the Help Desk
Accomplishments
Highlights:
Keywords
