I am an energetic, personable, honest, hard-worker with excellent references. I am proficient with MS Office Products and many of today’s most common applications. You’ll get a highly motivated team player You’ll get loyalty and commitment You’ll get work ethic “like it used to be” Your clients and customers will love calling your firm!

Highlights:

Companies I like:

Home Land Security, BMW, Government Job

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

· Assist in the Management of Call Center staff for IT and field restaurant system issues. · Manage associates schedules to cover calls during peak SLA’s to meet the Director’s expectations. · Liaison between Call Center staff and Programmers for all computer loss issues. · Provide training to Call Center staff on critical system operations and customer complaints. · Performed call trend analysis to provide call volume reduction and to increase customer satisfaction.