SUMMARY I am a highly energetic Inside Sales and Customer Service Manager, who consistently exceeds revenue and service performance goals. I lead as a "servant leader, " and manage via process, measurement, continuous improvement and training. I possess exceptional interpersonal communication and leadership skills, reflected in the successful development of high performance organizations and strong TEAM culture. ACCOMPLISHMENTS Managed the service and inside sales team of a $200MM Global Industrial Automation Business, reducing cost, improving accuracy and customer satisfaction through a set, measured and mapped sales and service process. Established VOC programs to drive change and increase customer stickiness.

Highlights:

• Customer Service
• Inside Sales
• Sales
• Payment Processing
• Automation
• Complaints
• Customer Relationship Management
• Filing
• Leadership
• Management