- Recruited to develop strategy for and implement a new centralized learning and development organization Directed the learning and aligned resources for over 15 lines of business across domestic parks and resorts within Walt Disney World Parks and Resorts operations Led a team of 500+ (salaried /hourly office/technical) learning and development professionals, managed a $40M budget supporting training for 34,000 employees and 3,500 salaried leaders annually Successfully navigated learning and development organization's transformation from fragmented, decentralized homegrown organizations to a cohesive, strategic business partner of choice Performed organizational assessment, managed expectations and gain creditability with senior executives, operations leaders and employees, re-aligned functional resources, matched talent and created training infrastructure Designed and implemented training for lines of business within parks and resorts that included technical and guest service training including a signature 2-hour Guest Service training delivered to 31,000 employees in less than 120 days that achieved a sustained participant approval rating of 98% Spearheaded facilitation expense tracking cut costs 30% the first year 40% to date in 2010 Created the strategy and framework for leadership development encompassing a highly regarded 8-week program to develop high-potential candidates for leadership roles and customized, mapped technical and leadership skills for specific roles across Operations Designed and implemented a blended learning with an Emerging Leaders Program, real-world management field exercises and instructor-led simulations achieving a 97% satisfaction rating took completion rate from <60% to 80% Redesigned technical training for numerous lines of business to give employees a blended training experience including in-class training, e learning, on the job and stabilized hours at 40 from 5 times a year) mitigated a myriad of training and operational problems and maximized seamless recruiting and casting practices Oversaw the design development and implementation of hundreds of line of business standard operating guidelines to ensure critical procedures and processes (safety standards guest expectations etc.) were effectively documented updated and integrated into the training process.

Highlights:

• Leadership
• Leadership Development
• Assessments
• Consulting
• Management
• Talent Management
• Infrastructure
• Accounting
• Human Resources Information System
• Needs Assessment