Summary Expertise in the evaluation of Systems, Processes and Technologies in accordance with multifaceted government standards followed by recommending cost-effective corrective actions and quality improvements.40-60 hour work week. Leadership skills as an Administrator of Maintenance Programs (17 yrs.), with an ability to manage multiple projects, multi-tasks and operations effectively and in a timely manner. Communicator with writing skills interacts with executives, liaison with regulatory/international agencies, airline clients, vendors, and staff. U.S. ARMY Honorable Discharge (22 yrs.). Certified Insurance Agent (AFLAC). ACCOMPLISHMENTS Improved Customer Relations through Audit Presentation Skills (4 yrs.). Achieved extensive knowledge of FAA Regulatory Compliance knowledge. Experienced in Root Cause Analysis, Technical Writing, Training & Mentoring. Work extensively in Corrective Action Process, with Report Generation. Audit of company Vendors and Management of audit communications. Experienced with Root Cause Analysis and Corrective Action Reports & Processes audits to 14 Code of Federal Regulation (CFR) requirements. * Expertise with International Air Transport Association (IATA) and aware of International Operational Safety Audits (IOSA). * Participated in and passed each (DOD) Department of Defense Audit over 15 years, no findings. * Monitored Work Instructions for accuracy and effectiveness while developing potential improvements to strengthen and streamline Processes, Processes and Procedures, 16 years. * Participated in quality audits investigated findings and collaborated with appropriate personnel to quickly resolve any nonconformance items and addressed opportunities for improvement. * Wrote internal corrective actions based on audit findings implemented changes when approved.

Highlights:

• Airlines
• FAA
• Insurance
• Quality
• Audit
• D.O.D.
• Defense
• Coding
• Communications
• Compliance
• Customer Service
• Sales
• Technical Support (Mechanical)