Description
PROFESSIONAL SUMMARY Proactive Technical Support and Information Technology career professional with 15 years' increasing responsibilities including 8 years as an IT professional. Adept troubleshooter in network/hardware operating systems, PC assembly, system integration, technical support, and customer service HELPDESK. Repeatedly cited for effectively building customer loyalty and employee skills. CORE QUALIFICATIONS * "Go-the-extra-mile" Customer Service * "Committed to Excellence" In-house employee team builder and trainer * Analyze, troubleshoot and solve problems timely and accurately * Organize training programs, manage, and support in-house personnel in technical matters * Superior knowledge of Windows and Apple Operating Systems, Microsoft Office, Avaya and Lucent Voice systems * Persuasive verbal and written communication skills.
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