SUMMARY Over 17 years of in-depth help desk experience and End User support. Strong leadership skills self-motivated problem analysis, use of judgment and ability to solve problems efficiently. Ability to use strong communication, organizational skills, and to provide friendly, courteous and efficient help desk support. Ability to work in a fast pace environment with over 50 calls on a daily basis. Areas of Expertise Time Management Problem Solving Independent Worker Diagnostic and Resolution Expert Documentation and Reporting End User Support

Highlights:

• Hardware/Systems
• Infrastructure
• Troubleshooting
• Asset Management
• Management
• Pc
• PC Technician
• Personal Computer
• Project Management
• Software