PROFESSIONAL SUMMARY 08/2014 - Present Home Care Provider Terminally ill - Mother in Law Took 2 years of personal time to take care of mother in law who passed away February of 2016. Continued studies on Microsoft Project Server and Storyline. 04/2014 - 07/2014 Genuent 17011 Beach Blvd., Suite 1140 Huntington Beach, CA 92647 Client - - Union Bank (MUFG) Technical Writer III - Policy Analyst * Work on funded project that with impact to policy and procedures. Have been requested by the Project Manager to attend project meetings for feedback, input, and prepare for changes to policy and procedures. * Attend request meetings anytime there is a need to contact those who own the request submitted. * Analyze job skill sets and update and communicate policy and procedure, based on request from various divisions such as compliance, risk, operations etc. * Create special General Communication Requests and Alerts that go out as a blast or email post to audience based on request from various divisions such as technical operations, human resources, operations and technical support. * Perform special requests such as researching bank operations in order to create new technical and procedural materials. 09/2013 - 1/2014 RGP- Resource Global Professionals Consultant - Human Capital Division 17101 Armstrong Avenue, Suite 201 Irvine, CA 92614 * Work with clients in the area of instructional design and project planning. * Client was a Multi-level-Marketing firm with a strong focus on relationship selling. * Worked to create materials that follow sales cycle and relationship sales focus. * Work with client to create JIRA related training materials. * Work with client to create multi-level-marketing training materials. 2/2013 - 5/1/2013 ISC Technology Project Team Lead eRestaurant System Upgrade Client Taco Bell * Manage 3-onsite eLearning Instructional Designers as well as the team project plan for eLearning development of modules for Taco Bell eRestaurant project. * Design, along with instructional designers, essential pieces of eLearning system training such as web-based training, job aids, outlines and project plans utilizing Articulate Storyline, Excel and Microsoft Word. * Act as liaison between ISC team and Taco Bell. Manage the project deliverables (through Microsoft Project) and mitigated project difficulties. Ensured that development was streamlined and deadlines were met for a very short project timeline. 8//2011 - 6/2012 INTERLIANCE CONSULTING Instructional Designer/Learning Consultant Client Wild Well Control, EXCO, Dayton Power & Light (DP&L) * Work with the instructional design team to deliver quality instructional design for a variety of clients. * Worked with management team to help sell the product. * Design cultural, managerial, technical, and procedural training documents. Designed Performance Excellence training program which included project management and Six Sigma material. Designed Integrated Management System training for instructor-led course using Captivate. 2/2010 - 8/2011 Graduate Student - Kaplan University Project Management COP Community Involvement Lead * As of January 10, 2011 graduate of Master of Science in Management - Business /Project Management minor program. (MSM) (Master of Science in Management.) Completed graduate program summa cum laude on 1/10/2011. * Nominated to serve on the Kaplan University Project Management Community of Practice as Community Involvement Lead. This position involved technical writing and coordinating with other board members potential guest speakers and training topics for group members on a monthly basis. 4/2009 - 2/2010 Plum Rhino Consulting - Client SunTrust Bank* Senior Consultant / Lead Policy and Process Analyst * Tasked with lowering duplication of processes and create more effective workflows. Additionally, assisted in upgrading call center platform enterprise-wide and refining ineffective procedures consistently. Designed processes based on new functions. Collaborated with ARGO programmers to determine new functions that might improve existing processes by changing workflow. * Worked independently designing new policies and procedures for the client based on new systems. This technical writing provided essential guidelines for all employees to utilize system more effectively. * Utilized ARGO Call Center CRM system, Telephony System, RoboHelp, PhotoShop, Clear Quest, and Blue Pumpkin to analyze and review existing policies and procedures for improvement. Home Health Provider & Graduate Student 10/2008 - 4/2009 * Personal leave to aid mother (out of area) with medical issues, adjust and eventually move into an assisted living facility. * Returned to school to begin finish Bachelor and Master of Science of Management/Project Management program at Kaplan University.

Highlights:

• Banking Industry
• Call Center
• Accounting
• ACH
• Audit
• Desktop Computer
• Integrate
• Intranet
• Loan Operations
• Policies and Procedures