Career Summary Suddenlink Communications - Central and Eastern Oklahoma General Manager 10/2013 - Present Directed all operational decisions for the 4th largest MSO managing all aspects for commercial and residential customer bases across multiple systems, totaling 35,000 subscribers. Collaborated with Marketing, Engineering, and Construction to ensure all resources were prioritized to guarantee projects were completed timely. Created an atmosphere within the organization, which increased overall technical production effectiveness. Sales productivity escalated over multiple sales channels due to ensure management hired properly. Increased employee performance, morale, and accountability by empowering leaders at all levels. Developed, cultivated, and maintained healthy relationships with all elected officials across multiple locations. Negotiated Franchises Agreements and successfully secured renewal Franchises Agreements for the organization. Developed and Maintained relationships with community influencers, Chamber Presidents, and Non-Profit Organization. * Analytically determined corrective actions needed within the system to resolve mediocrity * Increased Revenues by 26 percent from 30 Million to 38 Million * Operating Cash Flow rose 33 percent from 15 Million to 20 Million * Customer loyalties increased from 2014 to 2015 by 30 percent * Customer satisfaction increased to the Highest in the Region

Highlights:

• Sales
• Business Development
• Cash Flow
• Communication Skills
• Communications
• Construction
• Corrective Actions
• Customer Service
• customer service skills
• Employee Performance