SUMMARY Dynamic Customer Services and Support Manager with extensive International and US experience. Proven record of achievement in growing sales and improving profitability of Professional Services and Customer Support Organizations (including Call Centers) through innovative new business development, strategic partnering, product management and sustained customer satisfaction. Creative and effective strategist skilled at generating new business, and continuously improving and maintaining the existing customers. Demonstrated record of effective team building through selective hiring, training, motivation and incentives. Decisive and energetic leader capable of engaging business partners at both technical and business levels to develop and drive company strategies and directives through strategic change and rapid growth. HISTORY Logo, Lotem, Vered, Alon, Monit Inc. - consortium of companies under same owner.. Manager of Customer Support, Services and Operations. 2012 - present Responsible for overall strategy and tactical operations and executions for the above companies. Complete P&L responsibilities. Restructure the companies to accommodate for state and local changes in regulations. Improved cash flow and top line of the companies by 20% through financial changes and debt restructuring. Developed and executed coaching for existing personnel and improve customer and contractors satisfaction. Integrated new software solutions for transportation networking and customer access. Increased business by 20%.

Highlights:

• Call Center
• Services
• Integrate
• Management
• Motorola
• Pricing
• Project Management
• Project Management Office
• Security
• Support