SUMMARY OF QUALIFICATIONS * 25+ years of experience in qualitative and quantitative, B2B and B2C, market research for leading companies, on both the supplier and client side * In-depth knowledge of multiple methodologies, including focus groups, face-to-face and phone interviews, paper, telephone and web-based surveys * Proven analytical skills that turn research results into actionable business plans and programs * Expertise in customer satisfaction and loyalty research, including tracking impact of key customer touch points on customer loyalty, retention and profitability * Successful track record in staff and project/program management, budget management and vendor selection and oversight * Excellent communications skills

Highlights:

• Market Research
• Customer Satisfaction
• Management
• Customer Loyalty
• Surveys
• Focus Groups
• Competitive Analysis
• Consulting
• Vendor Management
• Budget Management