Description
Creative web professional with wide range of technical knowledge and troubleshooting skills. Strong advocate for process improvement and a passion for empowering people through training opportunities and improving systematic documentation. Great interpersonal and communication skills working with wide variety of personnel accomplish specific goals. Summary of Qualifications CONSULTING * Worked on numerous IT projects that helped company transition to newer technologies to improve performance, productivity, collaboration, and user experience. * Worked with project managers, application owners, business analysts, operational/engineering teams to gather project technical requirements and plan implementation of several projects that involved architectural changes * Led my team on several initiatives to improve efficiency of case handling, and wrote documentation for other teams to get cases to the correct support team and resolve more quickly for increased customer satisfaction. * Compiled data extracts/reports and detailed data analyses of technical data for IT management and project teams. * Acted as project liaison/manager for several web content update projects * Provided Web support of Intranet and Extranet applications written in ASP, ASP.Net on IIS Win2000-Win2012 Servers, SharePoint, SalesForce, and 60+ customized Web applications for users worldwide, for Business Services, Human Resources, Corporate Quality, Corporate Legal, Finance, and many manufacturing divisions. COMMUNICATION * Composed documentation for a variety of computing procedures and systems, troubleshooting, Disaster Recovery, support documentation and knowledgebase articles * Trained staff and faculty on use of various software packages, including e-mail, calendaring, Intranet Templates. * Wrote two articles on providing and accessing Internet services published in Connections: The Journal of Macintosh Connectivity, an international networking journal. * Conducted workshops on accessing resources on the Internet (including for an international networking conference), electronic mail, and remote access system. NETWORKING/TECHNICAL * Maintained IIS and supported multiple virtual Web domains on (NT/W2K, W2K3, W2K8) and WebStar (Mac) and
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