Description
Professional Summary Technical Support Professional, with 16+ years of experience at AT&T Entertainment & Internet Services. Motivated and success driven with the ability to work as an individual or in teams, to improve the company image. Dedicated to exceed organizational performance goals and outstanding customer service in a fast-paced call center environment. Highlighted Skills * Knowledge of networking essentials, including LAN/WAN, DNS, DHCP, TCP/IP, LDAP, SMTP * Experience with routers/modems configuration and troubleshooting, including Internet and line configuration * Detail oriented, with excellent organizational skills and pressure tolerant * Strong diagnostic, analytic, verbal and communications skills * Client applications: Outlook, Outlook Express, Windows Mail, Live Mail, Mac Mail * Proficient in CRM software and ticketing system * Apple Mac OS: 9,10, iOS / Microsoft Windows OS: ME, XP, Vista, 7,8 * Exceptional customer service and people skills, ability to work across business functions * Strong technical troubleshooting and problem solving skills * Ability to multi-task and maintain documentation in timely matter
Accomplishments
Highlights:
Keywords
