Award-winning Patient Advocate and Medical Administrator with repeated success guiding sizeable, cross-functional health teams in the delivery of leading-edge medical services to Veterans. Talent for HR management and launching sales programs that generate record-setting sales revenues. Expert presenter, administrator, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels and extremely knowledgeable in the delivery of patient services in government programs. Technological proficiencies include Microsoft Office Suite, Adobe Acrobat, Apple OS, and VA Government Systems (Enrollment System – VISTA, VHA Veteran Medical Health Record (CPRS), Patient Advocate Tracking System (PATS).

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	PATIENT ADVOCATE	8/2009 - Present
WELLS FARGO BANK	HUMAN RESOURCE SPECIALIST / SALES MANAGER	6/1996 - 8/2009

SCHOOL	MAJOR	YEAR	DEGREE
VA Project Management Certification	Health Care Management	2011	Certification Degree
VA UNIVERSITY	CONTRACTOR OFFICIER TRAINING	2011	Certification Degree
Wilmington University	Business	1999	Master Degree
Wilmington University	Business	1997	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Magazine	HEALTHCARE MANAGEMENT JOURNAL	media url	THE JORNAL TALKS ABOUT CURRENT TRENDS IN THE HEALTH CARE FIELD.

Highlights:

• Strategic Business Planning/Problem Solving • Human Resources Management • Executive Staff Support • Recruiting and Staffing Initiatives • Contract Development / Negotiation • Medical Billing / Purchase Care Experience • Budget Administration / Management • Complaint & Dispute Resolution • Process Redesign / Change Management • Staff Development Programs/Projects • Team Building and Leadership • International Sales / Marketing

Companies I like:

Health Care Companies / Pharmaceutics Industry / Government / College -University

TRAINING
BANKING
HEALTHCARE EXPERIENCE
INTERNATIONAL SALES
CONTRACTING
EXECUTIVE MANAGEMENT

• Benefits
• Coding
• Compensation
• HR
• Human Resources
• Networking
• Payroll
• Project Coordinator
• Quality Assurance
• Management
• Supervision
• Sales
• HealthCare Management
• BANKING INDUSTRY
• AUDITING

PATIENT ADVOCATE ADMINISTRATOR/CHIEF OF STAFF EXECUTIVE OFFICES (2015 to Present) Manage entirety of patient care administration within VA Medical Center and oversee complaint process by leveraging Service Recovery Approach and liaising with Primary Care Physicians/healthcare management staff. Responsible for evaluating and assisting various VA Medical Center programs focused on physical and behavioral health/additional services.