Professional Summary * Fourteen years of experience in positions such as Regional Manager, Head of Department, Chief of Department and Supervisor, at multinational companies. * Eight years of experience in Operations, and Sales leading country departments in Guatemala and Honduras. * Seven years of experience as Head of Customer Service Departments and Quality Assurance programs including ISO 9000, and Six Sigma. * 15 years of experience as a head of Customer Service and Call Center Areas.

Highlights:

• Complaints
• Customer Service
• Quality Assurance
• Test
• Sales
• Cellular
• Distribution
• Six Sigma Quality
• Call Center
• Retail