Description
Career Highlights The Laser Spine Institute 2012 - March 2017 Sr. Patient Spine Care Consultant/Patient Advocate Responsible for determining a patient's potential candidacy for a variety of state of the art minimally invasive endoscopic surgeries including reviewing MRI Results and Health Insurance. Responsible for continuous superior customer service with all patients before and after their surgery. Efficiently able to assess, define and communicate all known MRI information as well as financial obligations and options connected to various insurance plans with patients. Worked closely with multiple departments to coordinate patients for surgery at various ambulatory outpatient surgical centers. Face to face interactions with patients, receive inbound calls for new leads, and make outbound calls as a necessary follow-up to ensure quality. Accountable to meet or exceed all predetermined company goals and key performance indicators. * Finished in Top Five Surgeries Performed 2013, 2014, and 2015 * "Big Deal" Patient Satisfaction - 4 Time Winner since 2013 * Overall Job Performance Exceeded Expectations 2012 - present * Top Sales Conversion Performer of the Year 2014 and 2015 * LSI Record: Sales Conversion 27% - September 2015 with 36 surgeries performed * $810,000 in Company Revenue generated, record for one month - September 2015.
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