To build a long term career in customer service with opportunities for growth. Hard working worker. Excellent time management and organizational skills. Recognized for exceptional volume and quality of work. Display good judgment under stressful conditions. Dedicated team player who shows up early for work every day. September 1, 2016 - currently employed Bilingual Greeter Centralized Registration Center Moreno Valley Unified School District To greet and welcome parents. I answer and address all questions and complaints. I answer all incoming calls redirect them and take messages. I sign for and receive all incoming letters packages and distribute them. Check sort and forward emails. Prepare outgoing mail by drafting correspondence. Keep updated records on file. June 2, 2015 - August 31, 2016 Bilingual Switchboard Operator Centralized Registration Center Moreno Valley Unified School District To answer telephone calls, which may consist of multiple lines and extensions. Answered telephone calls using professional telephone etiquette. Transfer or direct calls to the party the caller request or determine where the caller should be directed, based on the information about the purpose of the call. Ask follow up questions to determine what department to route the call to. Answered basic questions about the company for callers who don't need to be transferred to another extension. Sometimes give directions to the office and department contact, or staff information. . Transferred information to the company employees who aren't available to take calls or who are out of the office. Responsible for accurate transcription of caller's names, contact information and reason for calling. August 2014 - June 1, 2015 Bilingual Enrollment Technician Centralized Registration Center Moreno Valley Unified School District Maureen Y. McCoy Responsible for performing clerical and administrative duties in the office setting. Such as answering multiple calls, actively listening to a customer's concerns and then transferred them to the appropriate department. Operated office machines such as photocopiers, scanners, fax machines, and voicemail systems. I am familiar with multiple computer software's such as Microsoft Word, and PowerPoint. Computed, recorded and proofread data and other information contained in a variety of public records. I also have experience in making and confirming appointments. Organized and maintained files of records and correspondence of both routine and confidential nature. Utilized a computer to maintain a variety of records, Enter and update data, include name, and address change. Restock supply closet with printing paper, ink, pens, sticky notes, legal pads, staples, files, folders, and correctional fluid. September 2007 - June 8, 2015 Bilingual Instructional Assistant School Sites Moreno Valley Unified School District To assist the teacher with a group of children in a diverse population. Able to work with complex personalities. Tend to the physical needs of disabled students and provide instructional support to teachers and students. Discuss assigned duties with the classroom teachers in order to coordinate instructional efforts. Tutor and assist children individually or in small groups in order to help those master assignments to reinforce learning concepts presented by the teacher. Grade homework and test, compute and record results. Conduct demonstrations to teach skills such as sports, dancing and crafts. Distribute teaching materials such as workbooks, papers, test and homework. Attend staff meetings and serve as committees require. Take class attendance and maintain attendance records. Carried out therapeutic regiments such as behavior modifications, and personal development. Type, file, and duplicate materials. Assisted in bus loading and unloading. Assisted Liberians in the school library.

Highlights:

• Bilingual
• Cardiopulmonary resuscitation (CPR)
• Copy Machine
• Fax Machine
• First Aid
• Microsoft
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Works
• Quick Books