Description
Qualifications and Professional Experience K and D Management, Residences at Hanna, Downtown Cleveland 2015 - Present Property Manager Manage 102 unit residential building in Downtown Cleveland. Work with various groups such as Cleveland Coalition, Downtown Cleveland Alliance, and the Cleveland clinic to assist s housing for executives, doctors and lawyers whether short term or long term. Manage a staff of 3 to maintain high standards cleanliness and * Ensure and maintain 100% occupancy in residential - manage leads, response time and continue grass roots marketing to keep client wait list for 6 months out occupancy. * Adherence to all city and federal fair housing policies - Historic Building * Continue to receive 5 star rating from current and prior residents through top notch services, resident interaction and response time * Motivate and train sale and service teams * Develop, update and adhere to annual budget for all aspects of property management * Review deadlines and job costing for projects for budget adherence Mustang Dynamometer, Twinsburg, OH 2014 - 2015 Sales/Customer Service Administrator Directly manage and maintain sales, customer service and operations department in a fast paced manufacturing organization to include pipeline management, facilities and operations, internet response, profit and loss, purchasing, staffing, client interaction and updates. Responsible for maintaining job flow to meet client deadlines for all working projects. * Ensure work flow - maintain databases and electronic to guarantee updates for sales and follow up as well as continuity - confirm top notch customer service and client satisfaction * Work with staffing agencies to fill positions in administration and shop and motivate and train teams * Provide technical consultation to department users to effectively develop content and utilize electronic programs and systems for effective communications and increase effective communications, operation, sales and client development * Accounting systems are reviewed to meet organizational and departmental financial objectives - collections * Review deadlines and job costing for projects to maintain customer satisfaction and budget adherence
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