Professional Summary I have a Bachelor of Science degree in Information Technology and solid experience as part of a team successfully overseeing the day-to-day support of end users desktop and laptop issues, enterprise server solutions, data SAN, duplication, and system backups. Supported software includes Windows 7, 8, and 10, Server 2000 - 2012 R2, Active Directory, SharePoint 2012, and SQL Server 2008 - 2012 R2. Customer service and team player oriented systems administrator with a proven record of also managing Cisco IP phones, iOS and Android mobile device setup and configuration building and deploying new servers statewide with latest Microsoft server operating systems including Hyper-V Virtualization 1st, 2nd, and 3rd tier Helpdesk support for internal and external customer trouble resolutions and vendor contact for hardware replacement and software upgrades. I take pride in presenting my best effort when delivering services, and it is even more gratifying when receiving positive compliments from my managers and end users.

Highlights:

• Troubleshooting
• Help Desk Support
• Laptop Computer
• Active Directory
• Data Center Management
• Server Install
• Back Up & Restore
• Customer Service
• Information Technology
• Technical Support
• Desktop Computer
• OS Imaging