Description
SUMMARY Experienced, results-producing Retail Management Professional with extensive experience with exceptional ability to establish a rapport with customers, gain trust, and build strong repeat and referral business. Experienced in profit-generating sales through innovative merchandising, pricing, and product turnover. Effective leader skilled in Communication and developing highly productive, Managers and sales-driven teams by implementing customer focused training and sales programs throughout the District. Proven record of effective short - and long - range tactical planning and improving sales and operational processes to reduce shrink and achieve optimal profitability. ACCOMPLISHMENTS Goodwill Redesign: Within the first 2 months of managing the Redesign store, I could deliver unexpected results of overall revenue, by beating budgeted sales plans by more than 15%, as well as putting more than $15k to the bottom line. Actively recruiting and hiring Top Sales Representatives for selling new Furniture and Décor which attributed to my success of beating our Sales Budget. Lowe's Home Improvement: Within the first 6 months of managing Specialty Departments, I could deliver unexpected results at inventory by putting monies back to the bottom line, by implementing cycle counts on a weekly basis in order to determine areas of possible shrink. * Through Q1, Q2 and Q3 of 2013, have consistently average 20-25% penetration of overall store sales, also averaging a 30-35% margin. Home Depot Inc.: Operations Manager Consistently exceeded annual goals in key metrics, such as P&L, sales and employee retention and customer service. Received the 2010 "Leadership Operational Award" as recognition for exceptional professional achievement in meeting corporate objectives. Was requested to relocate to 3 different Store over a 4-year period to provide insight and direction from an Operational/Sales standpoint to coach, train and develop a strong Operational/Sales team within each store. As well as help develop a strong and stable leadership team. As a Top Performing Operational Manager I was a mentor for existing and up and coming Operational Managers throughout our District. Home Depot Inc.: Specialty Manager Played a key role in increasing sales to 102% of planned sales, within 6 months of being in position, by applying specific coaching and training of the Specialty Sales team. Played a key role in implementing one on ones with specialist to improve performance and sales by discussing areas of opportunities.
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