Description
Professional Summary Energetic professional seeking the opportunity to exceed business objectives and promote excellence in a high- performance hospitality workplace. Significant, demonstrable expertise leading teams, managing projects, and executing critical administrative functions in support of organizational goals. Self-directed, tech-savvy, and highly adaptable to the evolving demands of customer-centric businesses. Excels in dynamic roles where integrity, flexibility, and relationship management drive success. Core Responsibilities Operations Management * Leverage exceptional planning, coordination, and supervisory skills to facilitate the seamless continuity of daily operations in fast-paced, customer-facing environments. * Provide leadership and strategic direction to projects, programs, and initiatives that promote organizational goals. * Plan, manage, and monitor services for quality, efficiency, and uncompromising adherence to applicable regulations. * Implement procedures and process improvements that facilitate accuracy, productivity, and excellence. * Brief company leadership on challenges, opportunities, and outcomes. Team Leadership * Manage supervisory functions, including employee relations, performance management, and progressive discipline. * Coach, train, and mentor direct reports to exceed expectations in high-performance workplaces. * Lead new-hire onboarding sessions that acclimate team members to company mission, vision, values, and culture. * Align work schedules with corporate needs by accounting for individual and team strengths when allotting hours. * Execute payroll, timekeeping, and compensation responsibilities in meticulous detail. Relationship Building and Communications * Actively engage with customers, guests, and cross-functional colleagues to uncover challenges, identify opportunities for improvement, and implement solutions. * Cultivate and maintain mutually beneficial partnerships with suppliers, vendors, and other external parties. * Protect brand integrity by resolving complaints and providing a consistently world-class customer experience. * Create high quality, compelling marketing materials that help drive growth and generate revenue. * Format, print, and produce proposals in support of client acquisition efforts. Administrative Support * Execute core financial tasks, including A/P, A/R, billing, bank deposits, and cash handling. * Maintain accurate, complete database records, documentation, and business files. * Coordinate multi-channel communications with the highest standards of grammar and style. * Manage complex meeting, travel, and calendar management functions for busy corporate leaders. * Compile, generate, analyze, and deliver reports that empower senior management to make bold business decisions.
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