Career Research and Resources for Companies in TX
IBM
Leading Business Solutions and BPO organization ▪ Managed multi-million dollar conversion of 17 contact center environments for Fortune 10 automaker. ▪ Created tools used to assess contact center maturity for clients. Advised “C” level client executives. ▪ Developed and directed the technical aspects of a call center for the U.S. Air Force.
Avg. Salary: $125,000 · Company Rank: Not Available
Calyx Software
Leading Consumer Mortgage Software provider ▪ Re-engineered contact center processes, Designed and Implemented Metric measurement systems and lead the creating of programs improving positive work environment ▪ Implemented Fish Philosophy - achieved less than 3% attrition and 25% revenue increase – Increased Market Share by 5% in less than 1 year.
Avg. Salary: $125,000 · Company Rank: Not Available
HxP and Associates
Telecom consulting firm providing telecom, call center and sales organization services ▪ Directed operations for successful customer service optimization practice. ▪ Managed large call center technology transformation project involving 9 call centers and 52 network operations centers for leading wireless corporation.
Avg. Salary: $125,000 · Company Rank: Not Available
LTC International
Provides strategic and operational consulting services to a wide range of telecom and high-tech companies. ▪ Led service optimization project for Ontario College of Teachers and led project to establish call center and customer services strategies for new wireless Internet company, greatly improving operations.
Avg. Salary: $125,000 · Company Rank: Not Available
Idea Integration
Provides enterprise level IT consulting and interactive marketing solutions. ▪ Designed and developed new contact center creating Call Center Practice and Programs including RFP responses and marketing including developing and delivering CMMI training – CMM Level 4 Achieved.
Avg. Salary: $125,000 · Company Rank: Not Available
Citicorp
Managed operations aspects for large credit collections center - Managed Technical systems, Workforce Management, and Special Projects. Lead team of operations specialists.
Avg. Salary: $125,000 · Company Rank: Not Available
Clarke American Corp
Managed Quality aspects of manufacturing organization with responsibility for both manufacturing and inbound order entry contact center quality.
Avg. Salary: $125,000 · Company Rank: Not Available
Century Builders, Inc.
Oversaw and managed all areas of Accounting, Human resources, Information Technology, Website Development and accounting staff. Supported 25 Desktop users in all areas of Hardware and Software technical support.
Avg. Salary: $150,000 · Company Rank: Not Available
Century Builders, Inc.
Oversaw the Information Technology and Accounting departments. Implemented the transition to Timberline Accounting and Project Management software. Setup, installed and managed all aspects of the upgrade to a new Windows 2003 Server from a Novell based server. Supported 25 Desktop users in all areas of Hardware and Software technical support. Maintained and Repaired desktop and server hardware.
Avg. Salary: $150,000 · Company Rank: Not Available
Century Builders, Inc.
Setup and Created company wide estimating program utilizing Microsoft Excel and Visual Basic for Applications to automate and standardize the company’s estimating procedures. Served as Project Manager to coordinate and manage the entire design team through construction document development and bidding. Trained and managed the estimating staff and served as liaison to Project Managers, Sales Management, and customers.
Avg. Salary: $150,000 · Company Rank: Not Available
