Career Research and Resources for Companies in CA
PeopleSupport, Inc.
Direct management of key Major Accounts; remote managed 150 off-shore CSRs and operations specialists. Lead, facilitated and presented Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs). Tasked to assess & improve internal operational processes.
Avg. Salary: $93,000 · Company Rank: Not Available
Amp'd Mobile, Inc.
Launched Customer Service and Technical support functions within a start-up environment. Remote managed 100 CSRs, operations and line management outsourced teams. Implemented support process, & procedure while setting strategic direction. Defined and established KPI’s for all customer contact channels. Responsible for communication updates / alerts, knowledge base documentation, training strategy and QA.
Avg. Salary: $93,000 · Company Rank: Not Available
Gina Alexander, Inc.
Tasked to improve frontline customer service skills via on-going training and customer service strategies for CSRs. Created quality and objective scorecards to measure CSR performance, department and company operational goals. Made recommendations for process improvement and technology enhancement.
Avg. Salary: $93,000 · Company Rank: Not Available
Swisher Hygiene
*Leadership responsibilites of sales and service for franchise operation of $3 million *Restroom supplies of soap, paper, odor control and chemicals in product line *Personally realigned territories to reduce mileage payments and overtime *Hired, trained and expanded sales staff by 66% during tenure
Avg. Salary: $114,000 · Company Rank: Not Available
Aramark Refreshment Services
*Full profit and loss responsibility with weekly projections *Led annual revenue increase from $6.0 to $7.2 million (proj. $8.3 for FY07) *Managed 34 FTE's including five direct reports and a sales staff of seven *Department of Transportation, Corporate policy, Fleet and Human Resource compliance are a sampling of daily functions as General Manager
Avg. Salary: $114,000 · Company Rank: Not Available
Koret of California
Quality control-samples inspector. Inspected womens sample garments for a distribution center for Koret. Was head sample inspector. Measured and inspected the garments to write down information used at the head office, and information was sent back to the manufactoring companies so that they would make the final product better. Detailed information and filing of paper work on a daily basis. Trained Hispanic co-workers to do...
Avg. Salary: $0 · Company Rank: Not Available
Aramark Uniform Services
*Full profit and loss responsibility that exceeded $18 million dollars *Responsible for a successful assimilation of a two million dollar acquisition *Personal contract negotiations for a new and existing business with full accountability of TOP 25 *Full involvement in union contract adherence and compliance
Avg. Salary: $114,000 · Company Rank: Not Available
Prudential Overall Supply
*Direct report to President managing revenues of 8 California locations *Profit and loss accountability and responsibility over $30 million dollars *Leadership and support of six General Managers and Three Sales Managers
Avg. Salary: $114,000 · Company Rank: Not Available
Weingart Center Association
Coordinated enrollment of eligible employees in company benefits such as Medical, Dental, Vision, Life and 401(k). Facilitated annual Benefits Open Enrollment process. Reviewed invoices and correspondence from third parties (such as insurance companies and vendors) and resolved any discrepancies and inquiries. Provided assistance with recruitment and staffing, including posting job openings, reviewing resumes, conducted ...
Avg. Salary: $55,000 · Company Rank: Not Available
Cemex INC.
Supervised 16 employees in the day to day operations of the Southern California Concrete Ready-Mix Division. Managed intake of orders, negotiation of delivery times and dispatch for customer service call center. Insured proper customer service was executed in a timely and courteous manner by all dispatch office employees, maximizing efficiency.
Avg. Salary: $55,000 · Company Rank: Not Available
