Executive Director Career Research and Resources
IBM
Leading Business Solutions and BPO organization ▪ Managed multi-million dollar conversion of 17 contact center environments for Fortune 10 automaker. ▪ Created tools used to assess contact center maturity for clients. Advised “C” level client executives. ▪ Developed and directed the technical aspects of a call center for the U.S. Air Force.
Avg. Salary: $125,000 · Company Rank: Not Available
Calyx Software
Leading Consumer Mortgage Software provider ▪ Re-engineered contact center processes, Designed and Implemented Metric measurement systems and lead the creating of programs improving positive work environment ▪ Implemented Fish Philosophy - achieved less than 3% attrition and 25% revenue increase – Increased Market Share by 5% in less than 1 year.
Avg. Salary: $125,000 · Company Rank: Not Available
HxP and Associates
Telecom consulting firm providing telecom, call center and sales organization services ▪ Directed operations for successful customer service optimization practice. ▪ Managed large call center technology transformation project involving 9 call centers and 52 network operations centers for leading wireless corporation.
Avg. Salary: $125,000 · Company Rank: Not Available
LTC International
Provides strategic and operational consulting services to a wide range of telecom and high-tech companies. ▪ Led service optimization project for Ontario College of Teachers and led project to establish call center and customer services strategies for new wireless Internet company, greatly improving operations.
Avg. Salary: $125,000 · Company Rank: Not Available
Idea Integration
Provides enterprise level IT consulting and interactive marketing solutions. ▪ Designed and developed new contact center creating Call Center Practice and Programs including RFP responses and marketing including developing and delivering CMMI training – CMM Level 4 Achieved.
Avg. Salary: $125,000 · Company Rank: Not Available
Price Waterhouse Coopers
Managed design and implementation projects building HR Shared Service Centers and Programs for fortune 100 companies.
Avg. Salary: $125,000 · Company Rank: Not Available
Williams-Sonoma
Built 800 agent retail contact center from the ground up in 5 months and then directed organization handling over 2000 calls per week during peak holiday shopping season.
Avg. Salary: $125,000 · Company Rank: Not Available
Citicorp
Managed operations aspects for large credit collections center - Managed Technical systems, Workforce Management, and Special Projects. Lead team of operations specialists.
Avg. Salary: $125,000 · Company Rank: Not Available
Clarke American Corp
Managed Quality aspects of manufacturing organization with responsibility for both manufacturing and inbound order entry contact center quality.
Avg. Salary: $125,000 · Company Rank: Not Available
US Army
Unit Commander and Plans and Operations Officer - Logistics expert - Senior Instructor - Oversaw planning and execution of engineering operations in Latin America - Unit commander in Germany
Avg. Salary: $125,000 · Company Rank: Not Available
