Application Support Career Research and Resources
INSIGHT
• Provided technical support and supervision for Chase Texas Desktop / Laptop XP Conversion Project. Supervised four technicians in remote bank branches with Dell desktop imaging project. • Prioritized asset deployment per branch.
Avg. Salary: $67,400 · Company Rank: Not Available
Burnett Staffing
• Worked on production team at BP jobsites migrating network operating systems to Dell Windows XP desktop and laptop customers. • Adhered to daily migration schedule and communicated progress across departments. • Provided written and verbal instruction to appropriate personnel concerning legacy applications. Insured smooth software and hardware changeover to insure project finishes ahead of schedule, maintaining predetermi...
Avg. Salary: $67,400 · Company Rank: Not Available
Verizon Wireless
• Second-level technical support for WAP, DHML, and other Web and data-related wireless phone issues. • Heavily involved in configuration and training. • Helped to manage call queue to insure timely and accurate technical customer service. • Instrumental in maintaining appropriate level of communication with management to insure service levels are being met consistently.
Avg. Salary: $67,400 · Company Rank: Not Available
CDI Engineering
• Heavily involved network migration project throughout the United States with major oil company. • After initial contact made with customer, responsible for providing one-on-one network, Dell desktop, and software support. • Follow-up consisted of one-on-one training sessions to ensure smooth handover and enhanced productivity across disciplines.
Avg. Salary: $67,400 · Company Rank: Not Available
GDPC Technical Services
• While operating a sole proprietorship, actively used local and wide-area network skills with Houston-based Xerox sales agent in the areas of multi-function business machines, in addition to network scanning and data storage functions.
Avg. Salary: $67,400 · Company Rank: Not Available
Xerox
• Performed various network integration projects with Information Technology departments in the Public Sector in southeast Texas in order to enhance productivity with digital printing and network scanning solutions. • Created and maintained a busy technical schedule that included active communication with c-level executives. • Actively participated in pre- and post-sales cycle to insure smooth network transition with IBM...
Avg. Salary: $67,400 · Company Rank: Not Available
TEKsystems
• Consulted with various Information Technology departments to perform conversion from Token Ring to Ethernet topology; installed and maintained network servers, insuring adequate security. • Maintained security for remote dial-in accounts on NT servers. • Insured client community became proficient with Lotus Notes through Help Desk training. • Maintained current version on server and insured backup and recovery of data ...
Avg. Salary: $67,400 · Company Rank: Not Available
BMC Software
• Served as Windows NT 4.0 Administrator, migrating corporate office from Novell 4.1 to NT 4.0 servers. • Used basic UNIX administration skills to assist in backup and recovery of servers. • Computer operations experience included DNS and TCP/IP implementation on NT servers and mainframe host. Utilized Legato backup system to archive Novell server data. Used HP-UX 10.20 terminal to insure servers and PCs were properly ba...
Avg. Salary: $67,400 · Company Rank: Not Available
Bechtel Engineering
Provide solutions for employees who call the Help Desk. Create work orders for technicians to address wtih engineering staff.
Avg. Salary: $67,400 · Company Rank: Not Available
Cisco Systems
Worked closely with cross-functional teams to prioritize customer satisfaction issues, from individual contributors to senior-level management. Worked with external Customer Satisfaction vendor on delivery & data collection of department Customer Satisfaction survey. Developed and implemented a prioritization processes for a $40M IT budget. Originated quarter-end system and process improvements that were later implemented ...
Avg. Salary: $112,500 · Company Rank: Not Available
