Application Support Career Research and Resources
EMC
Produced SAN and NAS Maintenance Manuals and Troubleshooting Guides. Managed migration of error messages from Celerra message catalog to electronic database. Worked with Information Architect in adoption of solutions for information development and migration from FrameMaker 7.1 to DITA. Completed corporate training in network appliance configuration and storage concepts.
Avg. Salary: $68,000 · Company Rank: 4.0 out of 5
Blue Phoenix Solutions
Developed documentation for software migration solutions using FrameMaker, Webworks, and Adobe Acrobat for single-source publication to Web and Help.
Avg. Salary: $68,000 · Company Rank: 1.0 out of 5
IBM
Managed documentation milestones for 100% on-time production with minimal technical errors. Developed user guides, technical manuals, hardware manuals, and flyers for IBM personal computers, workstations, and servers using IBM Bookmaster, Frame2000, and ID Workbench. Gathered information from engineers, obtained technical data from system requirements documents, specifications, and engineering documents. Tested hardwar...
Avg. Salary: $68,000 · Company Rank: 3.0 out of 5
CITI Group
• Troubleshoot application and Active Directory configuration problems of CITI’s New-Hire OnBoarding. • Open and track tickets using Resolve-It system • Interfaced with CITI Architecture, Technology and Engineering (CATE) development and business partners on application improvements and upgrades • Interfaced with global (remote) system administrators in resolving Active Directory user configuration mapping daily on 24 * ...
Avg. Salary: $55,500 · Company Rank: 5.0 out of 5
SYNIVERSE TECHNOLOGIES
• Troubleshoot hardware, software and configuration problems for PC, laptop, and computer peripherals for a 2100 users at Syniverse Technologies working in the Mobile Telecommunications industry. • Open and track tickets; resolve operating system, network, email, application software and LAN connectivity problems; support remote access, including VPN and CITRIX. • Install and configure operating systems, mobile devices, ...
Avg. Salary: $55,500 · Company Rank: 2.0 out of 5
Avaya Communications
• Provided 1st Level support to internal and external customers within a UNIX IT Infrastructure environment. • Managed UNIX Administrative functions, including setup and deployment of server hardware in an HP-Server and Sun Server environment. • Delivered ongoing support of infrastructure for business applications to 1000+ clients. • Analyzed, monitored and reviewed multi-platform environments
Avg. Salary: $55,500 · Company Rank: 4.0 out of 5
GTE DATA SERVICES
• Delivered Tier 1 support and analyzed and resolved systems issues within an IT production environment. • Coordinated, distributed and installed new releases on test and production systems. • Performed post-installation verification and served as Change Availability Advocate for Gateway System applications suite. • Created Intranet homepage node. • Spearheaded conversion of all applicable systems to ensure uptime and s...
Avg. Salary: $55,500 · Company Rank: 4.0 out of 5
State of Wisconsin
• IT Liaison for the Office of the Governor and the Office of the Lieutenant Governor– Led and oversaw the IT coordination for the transition of the Office of the Governor and the Office of the Lt Governor, for both administrations coordinate IT needs and teleprompter set up for State of the State and Budget Addresses along with other live Media Site events, correspond and work with them on upcoming IT changes, oversee and ...
Avg. Salary: $61,000 · Company Rank: Not Available
Wayne State University
Responsible for building, supporting, and maintaining a load balanced, centralized web hosting service.
Avg. Salary: $85,000 · Company Rank: Not Available
Armanino McKenna LLP
Accountable for revenue and margin growth for the 37th largest IT consulting services firm in the nation. Currently managing a $20M product and services portfolio with 102 services professionals. Sevices include: Enterprise Resource Planning and Customer Relationship Management Applications; Supply Chain and Logistics, Business Intelligence, Business Process Re-engineering; IT Governance, Risk and Compliance Management; Fin...
Avg. Salary: $134,000 · Company Rank: Not Available
