Browse Career Research in Customer Service
Customer Service Career Research
Ricoh USA
Managed service delivery projects including identify work tasks, preparing project schedules/Gantt charts, scheduling/facilitating international WebEx team meetings, collecting and summarizing data, measuring, and reporting progress to management.
Avg. Salary: $67,500 · Company Rank: Not Available
Ricoh Americas Corporation
Managed third-party maintenance program for production printer product line. Supervised contract service coordinator. Developed service pricing and provided contract maintenance and Time & Materials repair quotations to sales and customers. Effectively resolved service delivery issues with field service providers by rapidly addressing customer complaints, problems, and inquiries.
Avg. Salary: $67,500 · Company Rank: Not Available
Ricoh Printing Systems America, Inc.
Developed third-party field service programs and pricing for production printer models. Obtained cost quotations and negotiated third-party field service support for company products. Prepared contract maintenance and Time & Materials repair quotations. Administered maintenance contracts, and negotiated customer renewals.
Avg. Salary: $67,500 · Company Rank: Not Available
Hitachi Koki Imaging Solutions, Inc.
Supervised maintenance contracts administrator and 6 help desk/dispatch personnel responsible for diagnosing/trouble-shooting customer digital printer, copier and scanner operating issues. Prepared/presented equipment maintenance, advance exchange support and T&M repair quotations to customers. Negotiated and contracted with third-party service providers. Arranged training for field technicians. Identified advance exchan...
Avg. Salary: $67,500 · Company Rank: Not Available
Astound Broadband
Build residential accounts of service for cable, phone and internet through building relationships. Communicate with both the householder and with technical, and management departments. Oversee active and non actives accounts. Handle trouble calls and receive on going learning protocols for both installation and promotional purposes. Meet with clients to complete contract documentation. Achieved sales person of the period t...
Avg. Salary: $39,000 · Company Rank: Not Available
Terminix Pest Control
· Build branch revenue by contacting potential business clients. Performing inspections of different business regarding preventive and direct pest control. Inspections range from hotels, restaurants, warehouses, department stores etc. Complete daily reports concerning customer response to preventive products and weekly sales forecast. Produced web proposals, set up appointments, complete webinars for continuing education by...
Avg. Salary: $39,000 · Company Rank: Not Available
Comcast
· Assist with the distribution and installation with accounts. Inform potential customers with new service promotions and assist with digital television migration. Meet or exceed quotas and assist customers with smooth transition from analog to digital in all services cable, high speed internet, and Comcast digital voice phone service. Keep accurate records of all customer accounts and assist with any and all inquires durin...
Avg. Salary: $39,000 · Company Rank: Not Available
Andersons HDTV
Consecutively in the top two in store sales four years straight, Fifth highest seller of product corporate wide. Sold over $125,000 in store inventory for the year 2005-2006. Served as customer liaison point of contact and directed corporate accounts. Trained clients and corporate partners of knowledge of store product, knowledge of industry technology, and how to get the best possible performance of their chosen product. ...
Avg. Salary: $39,000 · Company Rank: Not Available
Vertex Business Services
Currently responsible for providing contact center expertise for a Transmission and Distribution Utility Services mainframe improvement project to be completed 2nd quarter 2014. Currently in the planning phase, this 2 year project will include elaboration, cross-functional team collaboration, with pre/post-conversion activities, UAT, and call center training development.
Avg. Salary: $60,000 · Company Rank: Not Available
Direct Energy
I was responsible for providing direction for a Utilities Services Process team of 4 coordinators with direct impact to contact center profitability. Accountable for timeline critical process projects from inception planning to call center implementation.
Avg. Salary: $60,000 · Company Rank: 4.0 out of 5
