Browse Career Research in Customer Service
Customer Service Career Research
Protocol B2B
Call Dr's offices and set up Credit Card terminal with American Express Crd acceptance.
Avg. Salary: $0 · Company Rank: Not Available
Panda Express
Cashier/ serve customers food.
Avg. Salary: $0 · Company Rank: Not Available
S.K.I research
call cusomers and do a 60 second survey then call back and set customers up with an appointment to see a demonstration.
Avg. Salary: $0 · Company Rank: Not Available
Luce research
call consumers and do randm urveys ranging from 60 seconds to 25 minutes.
Avg. Salary: $0 · Company Rank: Not Available
Walmart
Cashier
Avg. Salary: $0 · Company Rank: Not Available
Green Dot Corportation
Directly managed 13 QA/Trainers responsible for monitoring call center team pe¬rformance. Responsible for new hire, on-going and refresher training for internal & external teams. Conducted proactive outbound customer surveying. Remote managed all off-shore QA and Training Teams. Led and facilitated mid and end of month KPI reviews; conducted trend, data, and root cause analysis to identify training opportunities and ...
Avg. Salary: $93,000 · Company Rank: Not Available
PeopleSupport, Inc.
Direct management of key Major Accounts; remote managed 150 off-shore CSRs and operations specialists. Lead, facilitated and presented Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs). Tasked to assess & improve internal operational processes.
Avg. Salary: $93,000 · Company Rank: Not Available
Amp'd Mobile, Inc.
Launched Customer Service and Technical support functions within a start-up environment. Remote managed 100 CSRs, operations and line management outsourced teams. Implemented support process, & procedure while setting strategic direction. Defined and established KPI’s for all customer contact channels. Responsible for communication updates / alerts, knowledge base documentation, training strategy and QA.
Avg. Salary: $93,000 · Company Rank: Not Available
Gina Alexander, Inc.
Tasked to improve frontline customer service skills via on-going training and customer service strategies for CSRs. Created quality and objective scorecards to measure CSR performance, department and company operational goals. Made recommendations for process improvement and technology enhancement.
Avg. Salary: $93,000 · Company Rank: Not Available
DHL Express
Some of my responsibilities include recruiting, training, and personally developing employees to handle inbound calls regarding billing, taking payments, problem resolution, and sales. I also monitored, analyzed and adjusted call volume, completed employee payroll, performed corrective actions, annual reviews, coaching and development, mentored, motivated, and approved special pricing concessions. I monitored and kept a...
Avg. Salary: $49,200 · Company Rank: Not Available
