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Dhl Express Work Values
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Daily Duties at Dhl Express:
Some of my responsibilities include recruiting, training, and personally developing employees to handle inbound calls regarding billing, taking payments, problem resolution, and sales. I also monitored, analyzed and adjusted call volume, completed employee payroll, performed corrective actions, annual reviews, coaching and development, mentored, motivated, and approved special pricing concessions. I monitored and kept accurate records regarding employee attendance, FMLA time off records, performance reviews and I Collaborated with HR and fellow managers to develop KPI (Key Progress Indicators) index for annual reviews of employees. I assigned and reviewed work, handled highly escalated issues for the Office of the President of DHL Express and regularly partnered with other management staff internally and externally to communicate business observations. I have had many opportunities to manage corporate projects such as Process Development and Improvement, Quality Control, and Customer Satisfaction Reporting where analytical skills, research skills , and interpreting data was utilized to produce a 48% across the board improvement to the customer service billing processes and customer satisfaction which won the Silver CEO award in 2008. I am a problem solver, who leads by example.
What they like about Dhl Express:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Call Center, Supervisor, Customer Service, Inbound calls, CMS, Microssoft Office, Recruiting, Traaining, Managing, Quality Asssesssments, Annual Reviews, KPI, Disciplinaary Action, Motivated, Processs Improvement
Skills
Information about Dhl Express
Company Rank: Not Available
Average length of employment : 5 years
Average salary of employees: $49,200
These are some of the questions we asked our climbers about their experiences with Dhl Express:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
