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Online Resumes with "Real Time Analyst"
Workforce Management Analyst
• Lead on line of business for Prescription Drug Plan (PDP) and backup for Customer Service • Run daily touch base calls and weekly Intraday Performance (IDP) calls • Maintained Real Time Analyst (RTA) for 1150+ Agents on a daily basis • Do hourly reports for 4 lines of business • Executed playbook in timely manner in order to meet daily Key Performance Indicators (KPI) o Maintained period of $0penalities due to not m...
Ideal Companies: Optum, Alliance RX
Tags for this Online Resume: Financial, Documentation, Workforce Management, Annuity, CSS, Financial Management, Book of business, Fixed Income, Training, Management
